WILLOW GROVE, Pa.—The AnswerNet Network, the world’s largest telemessaging firm and a provider of inbound, outbound and e-bound contact center services across the U.S. and Canada, is happy to announce the relocation of two of its contact centers in the New York City area: the Signius New York office and the RSVP office.
The Signius New York office—now located on the lower level of 7 Elk Street—has moved in order to accommodate the growth the company has experience over the past two years. The new center location supports almost 30 agents, handling calls for big name clients such as the ASPCA.
The RSVP office relocated to Midtown Manhattan on the second floor of 214 W. 39th St. The call center specializes in inbound telemarketing programs and answering service.
“Our move has taken us to a more active part of the city, making it not only easier on our employees’ commute, but also making us more accessible for our customers,” said John Pajor, general manager for the RSVP office. Like the Signius New York office, RSVP is using this opportunity as a platform for growth with room for future expansion opportunities.
“Our company is experiencing growth everywhere, and we’re going to need the space to support that if we’re going to provide quality service for our clients,” said General Manager Cecil Williams of Signius New York, which is currently the largest call center in Manhattan. Williams is considering expanding the new office even more in the future. The office is currently undergoing technological advancements to support more automatic on-call scheduling and dispatch features as well as systems that can handle integrated, more complicated order entry and reporting features.
“New York City is essentially the nexus of all business, so it’s imperative for any company to have a strong presence there,” said Gary A. Pudles, president and CEO of AnswerNet. “Centralizing these offices into the heart of the city gives us a stronger foothold and makes us more of a presence in the eyes of our clients.”
About The AnswerNet Network:
As the world’s largest telemessaging firm, the AnswerNet Network (www.answernet.com) provides inbound, outbound and e-bound contact center and fulfillment solutions. AnswerNet operates over 50 contact centers within the U.S. and Canada, providing a vast range of systems to optimize order entry, telephone answering services, sales, lead qualifications and other contact management solutions for a client base of over 35,000. Processing over 50 million contracts annually, AnswerNet has been recognized for a number of awards, including Inc. Magazine Annual “Inc. 500” List of Fastest Growing Private Companies and Customer Inter@ction Solutions Magazine’s Top 50 Teleservices Firms.